We recommend upgrading to Priority Shipping for time-sensitive orders. Launches, restocks, and holidays might extend shipping times; we thank you for your patience!
|Cost||Warehouse processing time:||Transit time:|
|Standard Shipping||Free||3-5 business days||2-5 business days after date shipped|
|Priority Shipping||$6.99||1-2 business days||2-3 business days after date shipped|
|International Shipping||By Weight||
3-5 business days
10-21 business days after date shipped
*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready.
We ship all orders from our warehouse located in Scottsdale, AZ.
Preorder items ship in the time period above after their given release date. We may split your order into multiple shipments to ensure you receive your products as soon as possible.
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our return policy below.
Orders of $350 and up require signature confirmation upon delivery.
All U.S. orders are shipped via USPS or FedEx at SpearmintLOVE's discretion. SpearmintLOVE is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
All international packages are shipped via UPS Mail Innovations or FedEx at SpearmintLOVE's discretion. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. SpearmintLOVE assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.
*Please note all prices on product listings are in USD.
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.
An item may be returned if it is sent back:
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage
The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund. Items can be returned after this seven-day-timeframe for a store credit.
Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. SpearmintLOVE is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
Returns over $300 will be issued a store credit and restocking fee of 10%.
Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.
If you would like to return an item that was gifted to you, please email firstname.lastname@example.org with the buyer’s name and order number. The buyer will not be contacted; it will simply help us find the order and act as proof of purchase.
Proof of purchase is required for items to be return-eligible.
Our return address:
7607 E Greenway Rd
Scottsdale, AZ 85260