All Sale Items are FINAL SALE.
All products sold in our store include a free shipping option to the US. All orders are shipped from our Scottsdale, AZ warehouse. Shipping times vary for handmade items, and if there is a shipping wait it is noted in the individual listing. Any delivery dates provided by Spearmint LOVE are estimates. We reserve the right to make deliveries in installments as products are ready. Spearmint LOVE will send you an email when your order has shipped and you may review your order and shipping information on your Account page. We offer free shipping on all products in the USA. All shipments go by way of USPS first class mail. If you need an item quickly, please email for a priority/express rate: customerservice@spearmintLOVE.com
All shipments include tracking with delivery confirmation. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received.
SpearmintLOVE may cancel orders for any reason at any time and in our sole discretion. These can include fraud prevention, orders connected with a previous credit card dispute, or inventory errors.
International Customers: We NOW SHIP to most countries. If your country is not available at checkout please email: customerservice@spearmintLOVE.com. We will send you a quote based on your preferred order/shipping destination. All international packages are shipped via USPS Mail. We will provide a customs declaration number, but transit times and delivery are out of our control. Please note that import duties and VAT charges can apply for deliveries outside of the United States. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country. Customer is responsible for all import duties/customs charges. Though it is very unusual, refunds for lost packages are NOT provided so purchase at your own risk.
All pre-order items reference an "Expected Ship Date" which is our best estimate of product availability at the time of sale. These dates can and do change. While we make every effort to deliver on or before these dates, please be aware that all pre-ordered items are subject to changes in actual ship dates. In order to provide the best service experience, we encourage customers to avoid time-sensitive purchases such as gifts on pre-order items.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Beyond 7 days we do not offer refunds under any circumstance.
Returned items must be unworn and UNWASHED. Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Spearmint Love's Intellectual Property
Spearmint LOVE & Spearmintlove.com graphics, logos, designs, and service names are trademarks of Spearmint Ventures, LLC.
We are committed to protecting your privacy and will only use the information that we collect about you lawfully. We collect information about you to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent by signing up for our monthly newsletter and specials.
We do not collect nor store your credit card details on our system and will never collect sensitive information about you without your explicit consent.
The information we hold about you will be accurate and up to date, and you can access this information by emailing us. Any inaccuracies we will either delete or correct promptly.
We may also use technology to track the patterns of behavior of visitors to our site.